You're on a roof, under a sink or up a ladder. Your phone isn't. Every quote request and missed call gets an instant reply, lands in your pipeline and gets followed up until it books.
Example from our demo build for a fictitious roofer, Summit Roofing Co.
Built for
When someone needs a roofer, a plumber or an electrician, they message three of you. The first one to get back usually gets the visit. Here's what the research says about speed.
Average time companies took to reply to an online enquiry. 23% never replied at all.
Harvard Business Review, "The Short Life of Online Sales Leads" (2011), audit of 2,241 US companies. SourceMore likely to qualify a lead when you call back within 5 minutes instead of 30. The odds of reaching them at all were 100× higher.
Lead Response Management Study, Dr. James Oldroyd with InsideSales.com and MIT (2007).Of calls to small businesses went unanswered in one 30-day study. Every one of those is a job someone else can win.
411 Locals (2016), 85 small businesses monitored for 30 days. SourceSet it to match your business. We replay a week of enquiries and time every reply: yours while you're on the tools, and ours in under 60 seconds.
How the model works: enquiries arrive Monday to Sunday, mostly in working hours, with some in the evening and at weekends. While you're on the tools you reply at your next break (around 10:30, 13:00 and 16:00), at the end of the day, or the next morning, depending on your choice. Outside working hours (7:30 to 18:30, Saturday until 13:00) you reply the next working morning. The system reply is timed at its target of under 60 seconds. Why the one-hour mark matters: replying within an hour made companies nearly 7× as likely to qualify the lead (Harvard Business Review, 2011). "Jobs left waiting" is the value of those enquiries, not a forecast of lost revenue.
This form runs on the same system we set up for trades. Fill it in, then check your inbox.
One system behind your website and your business number. You keep working, it keeps the conversation going.
A quote form on your website, or a call you can't pick up.
Any time, any dayA text and an email go out in your business name, with your booking link.
Under 60 secondsThe lead lands in your pipeline and you get an alert with the details, so you know who to ring first.
Nothing slipsIf they go quiet, friendly follow-ups go out on day 1, 3 and 7. They stop the moment someone replies or books.
Stops on replySet up and run for you. No new software to learn, no staff to hire.
Can't pick up? The caller gets a text straight away, so they don't ring the next roofer on the list.
Every quote form gets a text and email in under 60 seconds, written in plain UK English with your name on it.
Day 1, 3 and 7 reminders for people who go quiet. Stops automatically when they reply.
See every lead from New to Won in one place, and get an alert the moment a new one comes in.
When a job is marked done, the customer gets a polite text with your review link. More reviews, more trust.
No site, or one that needs a refresh? A one-page site is included, wired straight into the system.
Seventy seconds on what happens when a customer gets in touch: the instant reply, the follow-ups, the alerts, and everything that comes with it.
The business and phone numbers shown are fictitious.
One setup fee covers the build, the testing and your first month running. After that, one simple monthly fee keeps it going. No trial, no tie-in: cancel any month.
No. You keep your mobile. We set up a business number that rings through to you, so any call you miss gets a text back straight away.
No. The messages are short, plain and in your business name, and we agree the wording with you before anything goes live.
Their reply comes straight to you with an alert, and the automatic follow-ups stop. You take the conversation from there.
No. We connect the quote form on your current site. If you don't have one, or yours needs a refresh, a one-page site is included free.
A free 30-minute call. We look at how enquiries reach you today and show you the system running. No obligations, just an honest conversation.