- We only collect what you give us (an enquiry or a booking) plus basic visit stats.
- We never sell your data.
- If you are in the UK, we ask before switching on analytics cookies.
- You can ask us to see, fix or delete your data any time: [email protected].
1. Who we are
RoccaSystems, run by Ignacio Nicolas Rocca, runs this website and decides how the personal data described here is used. Contact: [email protected].
2. What we collect and why
| What | When | Why |
|---|---|---|
| Name, email, mobile number (optional), your trade | You send an enquiry through the form | To reply to you, within about 60 seconds, by email or text, and to follow up until you book or say stop. |
| Name, email, chosen time | You book a call | To hold the call and send the calendar invite and reminders. |
| Your messages and replies | You write back to us | To answer you and keep a record of the conversation. |
| Visit statistics (pages viewed, device type, rough location) | You browse the site, and where needed you accepted analytics | To see what people read so we can improve the site. |
Our legal basis is your consent for texts and analytics cookies, and our legitimate interest in answering enquiries and running a small business for everything else. If you reply STOP to a text, we never text you again.
3. Who else sees it
We use a small number of providers to run the service. They process data for us and only for that purpose:
- HighLevel (LeadConnector): our enquiry form, messaging, calendar and customer records, and the hosting of this website.
- Google: email and calendar (Google Workspace), video calls (Google Meet), analytics (Google Analytics, see below), and the fonts this site loads from Google Fonts, which means your device contacts Google when the page loads.
- Cloudflare: delivers the site and sees your IP address while doing so. We also use it to read your country, so we know whether to show the cookie banner.
- Stripe: payments from clients. Card details go to Stripe, never to us.
Some of these providers are based in the US, so your data may be processed outside the UK. We only use providers that publish how they protect it. We never sell your data and never share it for advertising.
4. How long we keep it
We keep enquiry and booking details for as long as it is useful to stay in touch, and delete them when you ask. Analytics data is kept by Google for the period set in our Google Analytics account. If you become a client, the terms on our terms page cover your data.
5. Cookies and similar tech
If you are in the UK, we show a banner and switch analytics on only if you accept. If you are elsewhere, we do not show the banner and analytics runs by default. Either way, we never use advertising cookies.
| Name | From | What it does | Lasts |
|---|---|---|---|
_ga, _ga_G-PRB1RX4GW2 | Google Analytics | Tells visits apart and counts pages viewed. Only set after you accept (UK). | Up to 2 years |
roc-consent | This site, stored in your browser | Remembers your cookie choice so we do not keep asking. | 12 months |
You can change your mind at any time:
You can also clear cookies in your browser settings. Declining or clearing them does not stop you using the site.
6. Your rights
You can ask us to:
- show you the data we hold about you;
- correct it, or delete it;
- stop using it, or stop texting or emailing you;
- give you a copy you can move elsewhere;
- withdraw a consent you gave, any time.
Email [email protected] and we will reply within one month. If you are not happy with how we handled it, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
7. If you are a customer of one of our clients
When we run the lead response system for a business, that business decides what happens to its customers' enquiries and we handle them only on its behalf. If one of our clients' messages reached you and you want it to stop, reply STOP or ask the business directly, and we will make sure it does.
8. Changes
If we change this page, we update the date at the top.