- The diagnostic is free and comes with no obligation.
- Every project gets a written proposal with a fixed price, scope and timeline before you pay anything.
- Your data stays yours.
- The Lead Response System has its own terms: Lead Response System terms.
1. Who we are
RoccaSystems, run by Ignacio Nicolas Rocca, builds websites, SEO, AI visibility, Google reviews, AI and automation systems, and lead generation for businesses.
2. The free diagnostic
We review your business, website, socials, ad campaigns and processes, and tell you what we would fix first. It is free and you are under no obligation to buy anything. It is our honest opinion, not a guarantee of results.
3. Proposals
Before any paid work starts, we send you a written proposal with the scope, the price, the timeline and how payment works. The proposal and these terms together are our agreement. If they disagree, the proposal wins.
4. Payment
- You pay as set out in your proposal and invoice, by card or bank transfer.
- Monthly services roll on month to month unless your proposal says otherwise. Tell us before your next billing date and no further months are charged.
- Third-party costs (for example domains, hosting, software or messaging) are billed to your own account, or passed on at cost, as stated in your proposal.
5. Changes
Anything outside the agreed scope is quoted first. Nothing extra is charged without your approval.
6. What we need from you
- Accurate business details, access to the tools we need, and your own photos, text and logos where needed.
- Your approval before anything goes live in your name, such as website copy or messages to your customers.
7. Who owns what
Once you have paid in full, the content and designs we make for you are yours to use. Third-party tools, templates and platforms stay under their own licences, and our own know-how and reusable building blocks stay ours.
8. Your data
Your business and customer data belongs to you. We use it only to do the work, and delete it on request when the work ends. See our privacy and cookies page.
9. Results
We work with reasonable care and skill, but we do not promise a number of leads, rankings, reviews, bookings or any amount of revenue. Search engines, AI platforms and other third parties change their rules, and we cannot control them.
10. Liability
Our total liability is limited to the fees you paid for the service concerned in the previous 3 months.
11. Law
These terms are governed by the law of England and Wales, unless your proposal says otherwise.
12. Questions
Email [email protected].